FAQ
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What is the contact information for Super Sports Center?
Toll Free:1-877-772-3267
Email: sales@supersportscenter.com -
How do I place an order with Super Sports Center?
You can use our online catalog or call our toll free number and place the order with one of our customer service representatives.
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What forms of payment do you accept?
Super Sports Center accept Visa, MasterCard, Discover, American Express, PayPal, Money Orders and Personal Checks.
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Are my payments and personal information secure?
All payments made through Super Sports Center are 100% secure. When placing an order, Super Sports Center uses Secure Socket Layer (SSL) underneath HTTP, providing an encrypted channel and server authentication, so that all such information is transmitted through a secured server connection. Before your order is processed online, your browser will make a confirmed identification that the transmission of all data is being made between your computer and with Super Sports Center While on a secure page, such as our order form, the lock icon on the bottoms of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un–locked or open, when you are just "surfing." You can learn more about SSL at www.ssl.com
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How long will it take for my order to be processed?
Most orders are processed within 24 hours, however all of our merchandise will be shipped directly via the distributor. Each distributor has its own handling time and may take up to two days to ship out an item. Also, depending on what shipping method you choose, the time that an item ships may vary. Standard Mail shipping may take up to 3-5 business days. 2-Day Mail is usually 2 days or you may request to have the item shipped overnight. Please contact a customer service representative to assist you if you may have further shipping questions. The shipping carriers we use are United States Postal Service, (USPS), Federal Express (FED-EX), and United Parcel Service (UPS).
For more information on Shipping Polices (Click Here) -
How can I check the status my order?
Tracking numbers are available normally after 24 hours after an item has been shipped out, however Super Sports Center will send you your tracking number via email. After you receive the email with your tracking number, you may log on to your account with your email and password. Click on Order History. This will show you all the orders that you have placed with Super Sports Center and you can also track your orders.
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When will my invoice be posted on the website?
As soon as you place your order, you will receive an invoice via email. If you are a member you can go to ‘Your Account’ page and view order history.
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Can I rely on product availability and pricing?
Super Sports Center strives to have the latest inventory available on the website. It is recommended that you call us at 1-877-772-3267, email us at sales@supersportscenter.com or talk to someone from our live chat service to make sure the product is in stock. Prices are based on our vendors and supply & demand.(Prices are subject to change). We reserve the right to contact the customer prior to the item shipping and inform them of the price discrepancy. At this time the customer may decide whether they wish to pay the updated price or cancel their order. Prices and inventory are subject to change without notice due to milestone achievements or death. We reserve the right not to fill an order at any time for any reason.
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Can there be a delay for my order?
On new merchandise we get numerous orders. If a product has been backordered Super Sports Center will email or call you and let you know how long it should be before the product is shipped. You will have the right to cancel the product or if it’s not shipped order another product.
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International orders?
Super Sports Center will ship outside of the United States only if you use PayPal or a Money Order as your payment method. International duties, taxes, and brokerage fees are not included and are the responsibility of the customer. If you have any questions about duties or custom charges please contact your local post office. All international orders need approval please email us at: sales@supersportscenter.com for more information.
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What if I needed to do a return/exchange?
All returns must be made within (14) days of receiving the merchandise and must be in the original packaging in the original condition. You must contact a customer service representative by email or phone to receive a Return Merchandise Authorization Number.The Customer must pay all cost related to shipping and a 15% restocking fee. We suggest that all returns be sent back with a traceable carrier. Once we receive the merchandise we will inspect it and issue a refund or exchange. Processing returns can be complicated, please allow 21 days after we receive the item to issue you credit.
For more information on Return Polices (Click Here) -
What if I need to cancel my order?
If the order has not shipped, we can cancel an item. You can email or call us immediately to change an order, however, if the product has been shipped out, you will need to send it back to us for an exchange. Shipping will be charged again if the products have been shipped out. Otherwise, no additional cost will be charged for an exchange of lower or same value items.
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Non-returnable Items?
All items that are custom built, custom logo, or custom framed cannot be returned. The items that are custom built are only built for that customer needs. Such as display cases etched with a team logo or team name. Any added 100% UV protection, mirrors, or locks. International Orders.
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What if my item is damaged?
All items that are damaged or defective will have to be mailed to us immediately. But, before mailing please email or call us at 1-877-772-3267 for damage items and claim instructions. Damage often occurs during shipping. Super Sports Center will make a claim with the shipping company, however the item must be in the original packaging or we CANNOT issue another item at no charge. Items that have been damaged or lost by the shipping carrier must have the claim made by the carrier’s deadline policy.
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Do I need an account to purchase an item?
It is recommended that you set up an account with Super Sports Center This allow you to view and track orders that you have placed with us.
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How do I set up an account?
Go to My Account on the top right header of any Super Sports Center page and fill in your information under Create Account.
(Click here to Sign Up) -
How do you obtain sports memorabilia?
We offer autographed memorabilia only from the best leading distributors of authentic sports memorabilia. Here is a list of them we work with: Super Sports Center, Tri-Star Productions, Mounted Memories, Schwartz Sports, Athlon Sports, Creative Sports, GTSM, Real Deal Memorabilia, Athletic Promotional Events, Steiner Sports, Upper Deck, Super Star Greetings, All Star Lineup and Pro Tour Memorabilia. All autographed memorabilia we sell with a Certificate Of Authenticity (COA) and a Hologram from these producers of authentic sports memorabilia.
For more information on Guarantee (Click Here) -
Will I get a Certificate of Authenticity (COA) with my order?
All of our distributors provide Certificates of Authenticity.
For more information on Authenticity (Click Here) -
How do I find products that I need?
You should be able to find the product or player when you browse through the website or use the search bar and type the product or player name in it.
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How do I find products that is not on the website?
Please email us at sales@supersportscenter.com or call us at 1-877-772-3267 or go to Contact Us page and send us an email there. We will do our best to locate that item for you.
Need help?
If you would like to contact us for any reason regarding the information on this page, product information, details on an order or shipment or any other matter please call or email us at:
Phone: 1-877-SSC-FANS
Email: sales@supersportscenter.com